Ionic won’t respond or charge

[Ahunter21]

Hello community- my ionic has stopped working- it won’t turn on or off. It was in the water for 30secs and then it died even though it had charge. For two weeks I’ve been trying all the suggestions posted on here but still nothing. It won’t respond or even charge.

Any other suggestions?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ahunter21.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. You can also contact our Support team via chat or phone for faster assistance. Click here to get connected. 

Meanwhile, you can confirm our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? 

Hope this helps. 

[Ahunter21]

Thank you responding. I didn’t realise that my email had been picked up as
it said that they don’t offer support over email. I’ll wait to hear.

Thanks
Andrew

[LiliyaFitbit]

Thank you for your reply, @Ahunter21.

While we’re no longer offering support by email, I've sent your details to our team for further assistance. I know they will be glad to help you out and provide a solution. I appreciate your feedback and look forward to getting you back on track.

Have a good day.