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Ionic won't saved completed runs and won't sync to pixel 2 phone

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‎07-07-2019 11:49

‎07-07-2019 11:49

I have two problems:

1) My ionic will track my runs but as soon as I finish the run and exit from the completion screen with the summary of the run the data is seemingly lost. If I go to the weekly exercise tab on the home screen of the watch nothing is there (at first I thought maybe it jus took a few mins or even an hour to show up... but nope, it just never shows up). The run and all of that data is seemingly gone forever.

 

2) My ionic will not sync to my pixel 2 phone. I have tried everything, multiple times, in the help article but nothing works and since it's an ionic I can't use my Mac to sync my watch. My watch previously was able to sync with my phone and run data was sent to my fitbit account and on to strava, but since about the middle of June it has been unable to sync and I have been unable to fix the syncing issue. My fitbit app on my phone is up to date as of today on version 2.95.

 

Why trying to sync my watch to my phone it does display the 4 digit code on the watch and I am able to enter that into the app when prompted. After entering the 4 digit code, the code disappears from the watch (as expected) but from there it always fails to connect.

 

It goes without saying but super disappointed... I am in the middle of marathon season and I have had to resort to using the strava app on my phone for run tracking. My ionic watch is now essentially a very overpriced $5 timex watch that I could buy at Walmart.

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1 REPLY 1

‎07-08-2019 11:34

‎07-08-2019 11:34

A warm welcome to the Community @NXNW. Thanks for taking the time to post your experience with Ionic. 

 

Sorry to hear that you're experiencing this with your watch. 

 

1. Once you finish the exercise, it should sync normally to your account. This shouldn't take too much time to sync since it has been tracked by your Ionic. I would like you to restart your watch and make sure you have all day sync enabled or you're syncing periodically to get your data in your account. 

 

2. Thanks for mentioning the type of phone you're using. I've checked the list of supported devices and yours is supported. 

 

Since, you've tried the syncing procedure and it's still not working. I've shared your post with our Support team and they will continue assisting you. 

 

I'll be around if you need further assistance. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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