Ionic won't set up after being deleted to retry set up

[bfel71]

After following the directions at least 4-5 times for every step (checking Bluetooth connection, pairing and unpairing, deleting app and reinstalling app, removing device from account and re-adding).....I'm now stuck and have been for 6 hours! Spent 5 hours yesterday and decided to try again thinking maybe it's my home wifi. No, it's this device! 

I get a code every couple of times I try to set it up but then it can't find the device again and the device won't connect to any internet! 

This is the 4th time I've had issues like this in a year. I've gone through every thread I can find within the last 2 months about this issue and have yet to find anything that will explain why my device will not connect to the internet or reinstall. 

I use an Samsung Galaxy Note 9, it's less than 6 months old. There is no issue with the wifi or bluetooth for any other devices, this is a Fitbit issue or the Ionic issue. I'm tired of feeling like I wasted my money on this expensive watch, since that's all it's good for now. The only reason I stayed with Fitbit is for the community of people I do challenges with, but I'm done with the hassles. Feels like I wasted my time (total for the 4 times this has happened is at least 20 hours total) and my money.

Please do NOT refer me to the steps to redo the bluetooth, or the wifi, or the set up.I have done those steps 5 times at least. I'm stuck on trying to set up the device. Be specific with how to set it up again when it won't connect to the wifi

[Whistler888]

Yeah can get really frustrating getting connection as it will sometimes randomly drop.  Would contact Tech Support and see if they can get your device to work.  If not they often will send you a replacement device.

[Rich_Laue]

Sorry @bfel71 but I'm unable to follow you ur post, but the read do you your having trouble setting up the tracker is that your into problem h has not been fixed yet.

Have you tried with the phone connected to WiFi and again through cellular connection?

Cleared the phone's cache? 

Powered down both the ionic and the phone?

Updated the Fitbit app?

I have no idea what is ment by redoing Bluetooth, the only thing here to do is to remove the tracker. Once removed there Fitbit so should be able to see the tracker.

[LoreleiD]

I have had the same issue. I also have a samsung galaxy 9. I have disconnected bluetooth multiple times. Shut down  phone and app  

Ionic 8s working just not transferring data to the app. Help please 

[bfel71]

I have done all of that.  

Fitbit had me to factory reset. Now 35 min ago it died. Just stopped working. Won't turn on,  won't charge, nothing and it was at 70% battery.

Fabulous device (sarcasm)

[bfel71]

I do not know why it says solution accepted when the factory reset worked for 1 day and now its shut off and not turning on at all. Not charging or anything. Completely dead and it was at 70% charged. 

[mcm2626]

I had the same problem with my fitbit ionic. I told everything to fitbit team and they replaced my.device. They were very kind. Now I am waiting for it and I am curious if everything will be OK. 

[bfel71]

Thank you. I'll call them tomorrow. This is very frustrating when I'm trying to track everything for a program I'm doing. Thank you:)

[bfel71]

@Rich_Laue  I did every single thing you listed which is also everything told on every help and link on the community and site. I contacted support. Did the factory reset. It worked for less than 24 hrs then died. Nothing tech support told me worked to get it back on. Was told I can replace it it 1 time so I did BUT they said 2-5 days and I'd have new 1 - it's now been 9 yes NINE days and nothing in mail. So much for tracking being accurate for the program I'm supposed to be doing. Have to start over and that is wasted time and money for info doctor is waiting for me to show. All because this company will send a new device I order within days but the replacement is apparently sent via mule! Have now borrowed my trainers Samsung and will be saving for it. Fitbit has been nothing but poor service. Poor connections poor updates poor accuracy. Will never recommend them again. And no the solution was not accepted. Dont know why it says this

[bfel71]

I called and have been waiting 9 days for my replacement. Yet another disappointment from them. When o bought new it took 2 days to arrive. This is very poor service!