Ionic won't start and charge

[GertJanF]

The time off my ionic was not the real time. So I try to sync. But it say "no connection". So I give it a try for a reset, but it won't start again. After the logo it stay black. I have try to do this many times. But everything stay the same. It won't charge also now.

What can i do now.

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @GertJanF. Thank you for mentioning the steps you have followed in order to start and charge your Fitbit Ionic. 

Since your watch battery stopped charging, try the solutions below:

1.  Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
2. Try a different USB port or a UL-certified wall charger.

3. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

   Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

4. Restart your device. For more information, see How do I restart my Fitbit device?

If your tracker still doesn't work after a restart, contact Customer Support.