help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic won't stay on charge.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-04-2020 13:34

‎08-04-2020 13:34

I started having trouble getting my Ionic to start charging, I have to wiggled the cord on the back of the watch until it starts to charge, but then it sometimes stops charging.  I have tried cleaning the contacts and even got a new cord.   Thanks!

Best Answer
0 Votes
1 REPLY 1

‎08-06-2020 18:19 - last edited on ‎10-16-2024 07:30 by Fitbit Moderator

‎08-06-2020 18:19 - last edited on ‎10-16-2024 07:30 by Fitbit Moderator

@Raycuda A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes