06-26-2018 08:34
06-26-2018 08:34
Recently I am struggling to sync my ionic to my iPhone 6. It is set to 'all-day sync and wasn't a problem before. Over the past 2 weeks I have been having to restart my ionic to make if sync but today it won't even work. In addition over the past 2 night it has lost 10 minutes whichmademe late yesterday! Any ideas?
06-28-2018 07:17
06-28-2018 07:17
Welcome to the Fitbit Community @Penton999, hope you're doing great! Thanks for already restarting your Ionic in order to sort this out, nice way to go!
While reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".
Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.
If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below, if you're using the Fitbit app for iOS, Android, or Windows 10:
If you're still unable to set up, try these troubleshooting steps:
Note that if your tracker is not paired, it won't show the correct time as it grabs the time of your phone. Check this post in case the time keeps showing wrong.
Give this a go and let me know the outcome!
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06-28-2018 11:51
06-28-2018 11:51
06-28-2018 12:37
06-28-2018 12:37
Thanks for the update @Penton999! I'm glad to hear that a new tracker is on its way.
Remember that you can set up your new tracker on your currently Fitbit account without losing any previous data by following these steps:
I'll be around if you need further assistance!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-01-2018 08:03
10-01-2018 08:03
Mine’s doing the same.
tried all of the above; in fact I’ve invested so much time in trying to resolve it I’ve simply had enough now.
Cant rely on it anymore as a watch so it’s redundant, it’s going in the bin
10-01-2018 08:14
10-01-2018 08:14
Just in case anyone else is experiencing something similar my Ionic did almost the very same thing. I noticed yesterday it was not syncing with my phone and when I woke up this morning the time was almost 30 mins. slow. I tried everything I knew to do (remove watch, remove app, restart bluetooth, etc) and had no luck. Finally did a chat with tech support which was great and they are sending me another device under warranty.
Just fyl - AT&T Samsung S9+ with all latest firmware, software, etc.
good luck!
10-02-2018 16:23
10-02-2018 16:23
I have had the same problem starting last night. The only thing that has worked so far has been to restart the Ionic, which I did this morning. By this evening it has lost 10 minutes again and will not sync.
10-03-2018 00:42
10-03-2018 00:42
10-03-2018 00:54
10-03-2018 00:54
10-03-2018 03:23
10-03-2018 03:23
Not much different here. I woke up today and it was over 20 minutes different. When I look at the Bluetooth devices on my phone it flips from Connected to Disconnected while I watch, so there is definitely a problem with the device and it's Bluetooth transmission. Attempting to reinstall now... not holding my breath. My watch is less then a year old as well.
10-05-2018 16:08
10-05-2018 16:08
It's great to have you here @BriWilly, @swimpmeister, @olesensa and @Penton999. I appreciate the time that each one has took to share its experience and the solutions that you've received.
In case, anyone else is still experiencing this issue, please confirm that you've tried these steps Why won't my Fitbit device sync?. if you're getting any specific error message, please attach a screenshot and I will be happy to continue assisting you.
Let me know the outcome.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
10-05-2018 18:04 - edited 10-05-2018 18:07
10-05-2018 18:04 - edited 10-05-2018 18:07
See my new topic in syncing every time. Quick suggestion> forget the BS about forgetting then adding your Fitbit. Short answer》Make sure the device you use to sync with is set to only hookup to the 2.4GHz bandwidth and not the faster 5GHz one when you sync. At last after many months I can relax and enjoy my Ionic
10-09-2018 07:15
10-09-2018 07:15
10-09-2018 07:23
10-09-2018 07:23
10-12-2018 01:07
10-12-2018 01:07
Having problems with 2 Ionics one the touch screen has a spot in the middle and won’t allow you to use some of the apps. The second one is loosing time i have to sync it that works but only for a day then looses time the next day.
10-12-2018 04:48
10-12-2018 04:48
10-12-2018 04:53
10-12-2018 04:53
I will have to do the same i think thanks.
10-12-2018 15:38
10-12-2018 15:38
Hey there @HoneyBea. Thank you for sharing the solution that worked for you with the Community.
Thanks for sharing the solution that you got from Customer Service @olesensa and @BriWilly.
It's great to have you here @Kirk123! I would like you to try the following troubleshooting, try a restart for your Ionic's display not working at all. For the Ionic that's loosing time, please try to restart it as well. After this, try changing the timezone to a different one and sync. Finally, change it to the correct one and test it.
Let me know how it goes!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
12-17-2018 15:32
12-17-2018 15:32
And it looks like I have the same problem as everyone else. Clock is off and it won't sink. Now that I have removed the Ionic, I can't get it to reload. I've reset WiFi and Bluetooth. I'm so fruistrated.
12-18-2018 07:17
12-18-2018 07:17