Ionic won’t stop vibrating and screen is froze when on

[Kevin1983]

Went for a light swim at the pool today and now my Fitbit seems damaged beyond repair. It randomly started vibrating out of control. Tried doing a restart on it and it reset and started vibrating again. The screen froze and the only thing that stopped the vibrating was the battery draining to empty. Now when I plug it in to charge it immediately starts vibrating and the screen doesn’t come on. Watch is 6 months old 

[MarreFitbit]

Welcome to the Fitbit Community @Kevin1983! Thanks for already troubleshooting this inconvenience with your Fitbit Ionic, nice way to go! 

I'd recommend cleaning the charging contacts using the instructions in How do I clean my tracker?. Once you've done this, let your tracker charging around 1-2 hours and then, try restarting your Fitbit Ionic once more. 

Give this a go and let me know if the issue with the screen and the vibration persist. 

[Debbiebudock]

Just did the same thing light swim and now it won’t jumping from messages to swim and won’t stop counting the meters

[SunsetRunner]

Having a very similar issue here. My 2-month old Ionic started vibrating and lighting up 2 nights ago. In my case, there was no special circumstances surrounding the issue (no swimming or any other potentially challenging condition that may have cause hardware damage). If I try to turn it off, it turns itself back on. It vibrates every few minutes and sometimes it goes dark or shows the Fitbit logo for a while, then it goes dark again. In between those vibrating cycles, I managed to reset to factory settings, hoping this would solve the problem. It didn't. Firmware version is 27.32.10.15

Adding to my frustrations, I'm finding out through the Fitbit forum that this isn't a rare occurrence with the Ionic. 

Fitbit, please help solve this issue or provide instructions to return for a full refund. 

[Debbiebudock]

I did a chat online with Fitbit and they are going to replace mine

Sent from my iPad

[IonicJuJu]

Precisely the same circumstance just happened to me. Swim and watch completely Decharged. Random buzzing no charging black screen. 

[IonicJuJu]

and no response to any variation of button pressing

[ShaunCorky]

Same issue..

Got caught in rain, ionic dropped to zero battery. 

Placed the ionic on charge. 

Since charge ionic will not turn on, randomly Buzz's whilst on charge, when first connecting charge lead, then Buzz's continuous when detaching charge cable. 

Cannot get ionic to turn on or any buttons to work. 

[Debbiebudock]

I contacted Fitbit and they sent me through a New Ionic as it was within the warranty.

Sent from my iPad

[Camiller03]

Did you ever get a resolution on this? My Fitbit is a few years old, so definitely not under warranty.

[Camiller03]

This didn’t work for me. Any other suggestions? I am definitely out of warranty.

[SunsetRunner]

I tried  all the fixes posted in the forums but none worked. It seems like this is a fatal fail. Fitbit eventually sent me a new one sine mine was under warranty.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Camiller03. It’s good to see you in the community, @SunsetRunner.

@Camiller03 Thank you for joining the thread and sharing that you're experiencing the same issue. I understand your concern and appreciate your troubleshooting efforts. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

@SunsetRunner Thank you for joining the thread and sharing your experience. I am glad to hear that you were sent a replacement. I appreciate your input and hope you continue enjoying the Fitbit experience. 

See you around.