Ionic won't sync if use more than 1 Fitbit

[skibase]

I own 3 Fitbit watches, Ionic, Blaze and a Surge.  Prior to owning the Ionic I also owned an older model Fitbit and switched between them often depending upon my activities.  

Ever since I have owned the Ionic I have had periodic sysncing issues with my phone which have become more bothersome since the last software update. 

I finally called Fitbit support tonight and was told it was known issue when you have more than one Fitbit watch paired to your account.  They stated that they have been working on it but have know known time frame as to when it will be resolved?! There solution was to unpair the other watches??!!!

I replied then what do I do with them?  Do you not want customers to own more than one or several of your products.  Would this not be a priority fix for Fitbit since the Ionic is their premier watch? The watch has been out snce late last year and this should have been resolved already.

I find their solution and lack of caring as just plain unacceptable!

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @skibase! Thanks for bringing this to my attention. As you were told by our Customer Support, we are aware of the problem and are working to resolve it as quickly as possible.

We appreciate your patience and look forward to getting you back on track.  However, we don't have an estimated timeline on when this is going to be resolved. 

Also, thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

If you haven't done it yet, I'd recommend taking a look at the article: Why won't my Fitbit device sync?

Let me know if I can provide any additional assistance.

[skibase]

Thanks for your quick response to my post.  You got part of my issue but I believe you are also confused as to the exact issue.  I never wear two Fitbit watches at once, I change them from time-to-time depending upon my activities.  For instance, I wear my older Surge when gardening or working around the house in case I scratch it or get it dirty, meanwhile my other two watches are charging. So I never have more than one on at once.

I do try and remember to sync them before I take them off and change watches and do most of the time, however, I am not able to do that with my new Ionic very easily as most times it just will not sync for days unless I reboot it an try again and sometimes that does not even work. As I write this I have on my Blaze and it is syncing fine.

I do not want to create separate accounts for each watch as that is another ridiculous solution. I truly believe Fitbit needs to address this quickly as I am I have been a BIG supporter of the products and speak highly of them when I am with friends or asked about them. I am now frustrated at the length of time this is taking to resolve and will be speaking up on various forums to make others aware of the downside of owning more than one Fitbit watch.

I look forward to seeing this issue resolved real soon.

Regards,

[PinkyRabbit]

Hi

I have owned a Fitbit One since it came out and love it. It has been extremely durable.
I am now looking to buy a Versa and like you, I want to wear my One while gardening and the Versa at other times. And I would hope they both sync to the same Fitbit account.
If this is not the case, then I will hold off on my purchase.

Best regards Mark