04-20-2018
04:27
- last edited on
04-22-2018
06:01
by
MarreFitbit
04-20-2018
04:27
- last edited on
04-22-2018
06:01
by
MarreFitbit
Ever since yesterday morning my ionic won't connect to the wi fi, through either the app on my phone or the PC. So it's not syncing, though the steps are for some reason. Neither can I transfer music to the fitbit. Nothing has happened to our internet, and the phone itself is connected to the internet, the fitbit app won't do it. Anyone got any suggestions please.... I am going mad trying to do all sorts of things to solve it and getting absolutely nowhere! Thank you
Moderator edit: updated subject for clarity
04-22-2018 06:05 - edited 04-22-2018 06:06
04-22-2018 06:05 - edited 04-22-2018 06:06
Hey there @SueM23, it's nice to see you around the Community Forums! Are you still having connectivity issues? If so, I'd like you to make sure that your Fitbit Ionic is still connected to your Fitbit account. Maybe the tracker got unpaired and that's why it's not syncing? Also, check if the tracker is still appearing on the phone's Bluetooth settings.
If your watch is paired but it's still not connecting to Wi-Fi, you can try the following:
If still nothing, try the following:
Also, check this helpful article for more details about this.
Try that out and let me know how it goes!
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