Ionic won't sync or connect to WiFi

[White260]

Have an Ionic and this morning I awoke at 5:30 am with my watch saying 2:06 AM. I threw it on the charger (wasn't low) and reset the watch. The watch did sync at 6:27 am. I jumped in the shower and the watch would not turn on by buttons nor twisting wrist. I grabbed the old casio went to work and came home and put on charger to try to reset it again (holding buttons) but the battery was completely drained (9 hours from full to drained while at work.  After charging the watch says 8:10 am when it is 6 pm.  so i did the following:

Tried resetting several times (insanity ... got same results)

Tried off loading app for the wifi would not connect nor will the bluetooth... reinstall and still not working

Kept watch plugged in charger. Went through all the tutorials of fixing sync issues etc. 

So now I am basically frustrated wasting a couple hours with no results. I read reviews on the fitbit app through the playstore where many had same type of issues with nothing resolved. 

My question is this: is there a fix? and if not please let me know i do have a square trade warranty on the dumb thing and will start a claim if it is a watch issue. 

Thanks for your reply

Moderator edit: subject for clarity 

[White260]

is it the fitbit app?...tried to connect to wifi on my phone and computer through the app and it will not recognize any networks (and yes they are available). The bluetooth doesn't connect through phone or computer as well. The watch did temporarily sync but only once and now it is 8 minutes behind actual time. watch has not synced since and been 4 hours. The app now says there is an an update available but I can not connect to wifi and watch to update it. The app just says it is searching for the watch? This was after I offloaded and reloaded the Fitbit app. Anyone else with this issue? just want to know if it is the watch or app. so I can send it back if the watch is the issue. Thanks. 

[LiliyaFitbit]

It’s good to see you in the community, @White260.

Thanks for the details shared in your post and for already trying to resolve the issue with your watch. I am sorry to hear about the frustration this situation has caused. I understand how you are feeling and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Luciennee]

I originally tried updating my Ionic over Bluetooth because I was in a remote area without wifi. Obviously, it didn't work. But now I'm back to civilization and I've been trying and failing consistently for days.

I've gone through all the troubleshooting articles - rebooting the Fitbit, rebooting the phone, rebooting my router. Making sure the Fitbit is near the router. Deleting my Blaze so there's no competition between devices. Trying over wifi, trying over Bluetooth again. Reboot everything. So on, so forth - it gets halfway on the Fitbit itself, then I get the failed message on my phone while the Fitbit still looks like it's updating, stuck just at or before the halfway point. I then have to reboot my Fitbit or it will sit at the halfway point forever without a failed error on the screen. Afterwards, I always have to pick a new clock, and usually have trouble syncing the first few tries.

Is anyone else still struggling with this update? Or did you have this problem and find a solution other than just rebooting a bunch? Because I'm out of ideas.

[SunsetRunner]

Mine did the same yesterday.

It has now sorted itself, after trying all the 'trouble shooting'.

A new update for android came up on my phone this morning so I updated my phone.

Now my Ionic has paired and seems to work fine, for now.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Luciennee. It’s good to see you in the community, @SunsetRunner.

@Luciennee Thank you for joining the thread and sharing the details of the issue you're experiencing. I understand how you are feeling and appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will investigate the issue and help you with this matter. Click here to get connected. 

@SunsetRunner I am glad to hear you're back on track after following the troubleshooting instructions. Thank you for your time and efforts, I hope you continue enjoying the Fitbit experience and working on your goals. 

See you around.