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Ionic won’t sync to iPhone or Windows 10

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‎05-01-2018 19:56

‎05-01-2018 19:56

I am unable to sync to iPhone or Windows 10. 

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‎05-03-2018 08:00 - edited ‎05-03-2018 08:01

‎05-03-2018 08:00 - edited ‎05-03-2018 08:01

Hey there @Ed7078, welcome to the Fitbit Community! Since your Fitbit Ionic receives notifications, your device has a Bluetooth "bond" with the phone or tablet that sends the notifications. This bond prevents the Fitbit device from syncing with another phone, tablet, or computer.

To quickly and temporarily disable the bond, turn off Bluetooth on your phone or tablet. You can turn it back on later to resume syncing.

If you no longer use notifications, remove the bond:

 

  1. Go to Settings > Bluetooth on your phone or tablet  to see a list of associated Bluetooth devices. This list might contain only your Fitbit device or also include devices like wireless speakers, headsets, etc.
  2. Tap the name of your Fitbit device and choose "Forget This Device" or "Disconnect" (exact language will differ depending on your operating system).

 

You can now set up your Fitbit device using either your Windows 10 phone or your iPhone. If the syncing issue persists, I'd recommend following the tips and suggestions provided in this help article. 

 

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


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