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Ionic won't sync with laptop and phone

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‎10-22-2020 22:24 - last edited on ‎10-26-2020 16:05 by Fitbit Moderator

‎10-22-2020 22:24 - last edited on ‎10-26-2020 16:05 by Fitbit Moderator

I dnt why I have purchased this ionic instead I have gone for any other brand. This never synchronised with laptop and phone and not even shows correct data and people from Fitbit department has only one solution switch off and on.

 

Moderator Edit: Clarified subject

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‎10-26-2020 16:05

‎10-26-2020 16:05

Hello @Tangocharlie, welcome to the Community Forums!

 

I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. First, I'd like to appreciate the feedback that was shared in your post. In regards the actual issue you're experiencing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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