Ionic won't sync with my phone or PC

[71Demon]

ionic wont sync or send data to my phone or pc

Moderator edit: subject for clarity 

[71Demon]

third time this month after getting help on support

[LiliyaFitbit]

Hi @71Demon, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that your Ionic won't sync or send data to your phone or PC. Thank you for providing the additional details, I understand how you are feeling and I am here to help. I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? Please confirm if you continue experiencing the syncing issue? 

The complete troubleshooting tips to resolve the syncing issue can found at Why won't my Fitbit device sync?

Looking forward to hearing back from you.

[71Demon]

Hello! Im still having issues with my ionic. its the third time in 2 weeks i had support 2 times help me
but the very next day on both tech help visits, it went right back to not responding
Im really getting frustrated this is my second watch i bought since july of 2019 . first one had battery issue
this one is under a square trade warranty and i am relying on the heart monitor in general
Cause i Have a tachycardia issue with my heart im on pills but need to monitor daily
i already spent $249.00 x 2 now it seems like i might have to find another maker or something
I dont get an answer on how to replace the one i have? everyone just wants to do tech support
and its not helping
Thank you

[LiliyaFitbit]

Thank you for your reply, @71Demon.

I understand how you are feeling and appreciate the additional details. Since you continue experiencing issues with your watch, I've sent these details to our Support team and they will continue assisting you. Please keep an eye on your inbox. 

If you would like to check with SquareTrade directly, you can file a claim here. 

I'll be around if you have any questions. 

[71Demon]

Thank you for your assistance!
Hopefully it works with your suggestions
Thank you,Chris

[LiliyaFitbit]

Thank you for your response, @71Demon.

I am glad to help and look forward to getting you back on track. Thank you for your feedback. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums!

[71Demon]

hello i just talked to warranty company and they told me to contact fitbit because asurian warranty service covers me after fitbits 1 year coverage
and seeing i bought the watch on 08/30/2020 its covered under fitbit first then Asurian
Thank you, Chris

[LiliyaFitbit]

Thank you for the update, @71Demon.

I appreciate the information from your warranty company. I've sent these additional details to our Support team and encourage you to keep working with them. I was informed that they have provided a response recently. For more information, please check your inbox.

If you have any questions, feel free to let me know.