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Ionic won’t sync

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‎03-31-2018 18:52

‎03-31-2018 18:52

My ionic hasn’t been able to sync for 2 days.  I have tried uninstalling the app and reinstalling.  Removing it from Bluetooth and following all the trouble shooting steps.  Now i can’t even add the ionic in the app it just gets stuck after it finds the tracker.  It stays on the connecting to tracker page.  I can’t even get the pin or have it fully set up now.  I’m super frustrated.  Can anyone help??

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8 REPLIES 8

‎03-31-2018 22:25

‎03-31-2018 22:25

I have exactly the same problem and am beginning to lose patience!  At the moment it’s an expensive waste of money!!  I also am unable to change the time as it keeps returning to US time!  I have tried everything.

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‎04-01-2018 06:30

In response to Odi1234

‎04-01-2018 06:30

Same exact issue here

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0 Votes

‎04-01-2018 19:07

In response to mannyrod

‎04-01-2018 19:07

It seems to be a recurring theme and really not good!

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0 Votes

‎07-31-2018 11:52

‎07-31-2018 11:52

Did you ever figure it out? That’s what’s happening to me rn

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‎07-31-2018 22:37

‎07-31-2018 22:37

I have a similar problem. Has been fine for months then stopped syncing with my iPad on Sunday afternoon. Tried restarting Iconic, restarting App, uninstalling and reinstalling App, disconnecting device from Bluetooth and reconnecting, and finally forgetting the device and adding as a new one. Now it says it has found the device and is connecting but doesn’t get any further. I even left it trying overnight in case it was just being slow but no joy. It isn’t the Iconic because I have connected to my phone fine this morning, but I prefer the iPad as you get more info. 

 

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‎08-01-2018 02:20

In response to Wendyw1tcg

‎08-01-2018 02:20

Like many other users, my ionic won’t synch with my iPhone. It is beyond frustrating. I have tried every piece of trouble shooting advice multiple times. This is a piece of junk. What a waste of money. I am furious. 

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‎08-01-2018 08:57

In response to Wendyw1tcg

‎08-01-2018 08:57

I finally shut both my phone and my watch completely off and back on then I
turned my Bluetooth off for 10 seconds and it finally worked. It still took
awhile but I got it. Good luck
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‎08-03-2018 00:14

In response to Omelette

‎08-03-2018 00:14

Thanks. I didn’t get chance to try this but it has suddenly sorted itself out, back captured the last few days data and working fine.

Sent from my iPad
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