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Ionic won't track heart rate

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‎10-07-2020 18:06 - last edited on ‎10-09-2020 14:43 by Fitbit Moderator

‎10-07-2020 18:06 - last edited on ‎10-09-2020 14:43 by Fitbit Moderator

My sister got me my fitbit in march after my weight loss surgery. The last 2 weeks I have been in contact with customer support. I am getting nothing but the run around. Trouble shoot this and that. Heart rate detector won’t work. Steps just started reading again but barely. Hardly detects any steps. New update won’t download. Super annoyed by the customer support. Just wanted to send this one back and get a replacement. I have had this for 5 months. Getting a replacement shouldnt even be an issue. I think apple is my next step?

 

Moderator Edit: Clarified subject

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‎10-09-2020 14:34

‎10-09-2020 14:34

Hi @Steven81, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Ionic device and the information that our Customer Support team provided to you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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