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Ionic won't turn off after a swim

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‎12-14-2020 23:33 - last edited on ‎12-16-2020 19:17 by

‎12-14-2020 23:33 - last edited on ‎12-16-2020 19:17 by

I went for a swim, and my fit bit ionic began vibrating and turned off fully.

i initially thought it was a dead battery however it is not turning on after a significant amount of time being on charge.

I have tried the factory reset with the 3 buttons and nothing works.

There is no response on the screen nor is the heart rate tracker flashing.

Was my fitbit damaged from the water? I thought it was water resistant?

Is there something i can do to fix it?

 

 

Moderator edit: subject for clarity 

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‎12-15-2020 13:24

‎12-15-2020 13:24

Was my fitbit damaged from the water?

 

Yep!

Do a thread search on this issue. Hopefully your Fitbit is still under warranty?

If so, contact support immediately. If you get a replacement, don't swim (or shower) with it.

No Warranty? Still contact support and have a cordial discussion with them.

 

Goodluck!.

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