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Ionic won't turn on after contact with water

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‎04-27-2021 18:34 - last edited on ‎04-28-2021 12:35 by

‎04-27-2021 18:34 - last edited on ‎04-28-2021 12:35 by

Had the Ionic for just over 2 years. Love that watch.

I got a little gunk on the wrist band, so I rinsed it off. The Ionic is supposed to be water resistant, so I wasn't concerned when some water splashed over and around the watch face. It wasn't submerged. The faucet wasn't pouring onto the face or sensor area of the watch. I dry it thoroughly and put it back on about an hour later.

Sure enough, the display turns black, and is no longer functional. I perform around a dozen resets, both with watch buttons and app. The watch was fully functional prior to rinsing. The only display I get is the 0% battery warning. After charging, the screen only lights up black. 

 

Very disappointed all it took to wreck this watch was a little splash of water.

If there is anything else aside from performing resets, I'd like to know what else can be done.

Thanks.

 

 

Moderator edit: subject for clarity 

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‎04-28-2021 12:34

‎04-28-2021 12:34

Welcome to the Fitbit Community, @Fire-Fit.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the disappointment this situation has caused. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

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