help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic won’t turn on after factory reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2021 01:21 - last edited on ‎05-30-2021 15:43 by

‎05-29-2021 01:21 - last edited on ‎05-30-2021 15:43 by

I had my 2nd Ionic for more than a year now and it was fully charged before I did a factory reset because the GPS is not working. Little that I know, the Ionic cannot be turn on right after I factory reset it (holding 3 buttons, and lift the bottom right after the vibration).

 

What a crap! None of the method in the forum solves the problem now.

 

 

Moderator edit: subject for clarity 

Best Answer
2 REPLIES 2

‎05-29-2021 01:32

‎05-29-2021 01:32

The factory reset function is meant for usage and FAILURE to boot up is clearly Fitbit’s problem, we as a user can’t be responsible for it!

Best Answer
0 Votes

‎05-30-2021 15:43

In response to davidcheam

‎05-30-2021 15:43

Welcome to the Fitbit Community, @davidcheam.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I recommend following our complete troubleshooting tips in this help article: Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer