help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic won’t turn on after swim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2021 07:10 - last edited on ‎03-07-2021 15:33 by Fitbit Moderator

‎03-07-2021 07:10 - last edited on ‎03-07-2021 15:33 by Fitbit Moderator

I got the Fitbit from my daughter just last week and was getting to like it but now it has just stopped working. I swim in the sea every day for about 5 mins. When I got back yesterday it would only show the Fitbit logo, so I connected it to the charger but now it has died completely and won’t restart. Any suggestions please.? 

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎03-07-2021 15:32 - last edited on ‎03-13-2025 08:46 by Fitbit Moderator

‎03-07-2021 15:32 - last edited on ‎03-13-2025 08:46 by Fitbit Moderator

Hello @GalwayPaul, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

Best Answer
0 Votes