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Ionic won't turn on after swimming

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‎12-24-2020 04:50 - last edited on ‎12-24-2020 11:07 by

‎12-24-2020 04:50 - last edited on ‎12-24-2020 11:07 by

I have an Ionic and it has been fantastic, but today while swimming the screen turned off and after getting home and trying a reset and cleaning the charging points (it had 70% battery before swimming) it is completely dead. I pressed the screen and noticed some water coming out of the screen, not sure if that is normal. I sync to an iPhone 12 and this wasn’t picking up anything. Any suggestions? Thanks

 

 

Moderator edit: subject for clarity 

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‎12-24-2020 11:26 - edited ‎12-24-2020 11:29

‎12-24-2020 11:26 - edited ‎12-24-2020 11:29

Welcome to the Fitbit Community, @Freeman76.

 

Thank you for sharing the details of the issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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