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Ionic won't turn on after swimming

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‎07-14-2021 07:47 - last edited on ‎07-14-2021 09:34 by Fitbit Moderator

‎07-14-2021 07:47 - last edited on ‎07-14-2021 09:34 by Fitbit Moderator

 

Backlight is not flashing but shows moisture on the back sensors.

 

 

Moderator edit: format

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3 REPLIES 3

‎07-14-2021 09:34

‎07-14-2021 09:34

@LoveMy5Bratz Welcome to our Fitbit Community. Regarding the black screen issue that your Fitbit Ionic has experienced, please let it dry for 24 hours.

 

In the meantime, let me know if your Ionic vibrates when you put it on the charger. Also, after the 24 hours, try the troubleshooting steps that are listed in this help article. After this, charge your Ionic for 2-3 hours and see if it comes back to life.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-14-2021 11:39

In response to JuanJoFitbit

‎07-14-2021 11:39

It has been since July 2nd that I have been waiting for it to dry. I'm not sure how I would dry it. I have tried charging it and it won't charge up nor can I turn it on.  I have tried on 2 different chargers I have for it but still won't work.  

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‎07-15-2021 07:17

In response to LoveMy5Bratz

‎07-15-2021 07:17

@LoveMy5Bratz Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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