Ionic won't turn on after update

[MonsieB]

I performed an update to my Fitbit Ionic. The screen went black and now it won't turn on at all. When you push the button it vibrates but that's all. It has been well looked after and was working great up until then. I've left it for a month to let the battery discharge fully and tried to re-charge it, but it didn't work. Not sure where to go from here. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MonsieB.

I am sorry to hear your Fitbit Ionic won't turn on after performing an update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend following the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

You can also try changing a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome.

[MonsieB]

Hi I tried both the things suggested but couldn't get very far as the following happened. After pushing the three buttons and releasing them, the screen starts off with a small coloured image at the top that then changes to vertical coloured lines. The green light on the bottom continuously flashes. Any further suggestions would be appreciated. Thanks   

[LiliyaFitbit]

Thank you for your reply, @MonsieB.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[MonsieB]

Thanks for passing this on to the customer support team. Unfortunately this is still outstanding. I was first contacted by customer support in December 2020 who said they were looking into my issue at that time and arranged a solution to address it. I then had to get back in touch with customer support in February 2021 after the details they said would be sent to me in December 2020 never arrived. I have now had to contact customer support a third time in March 2021 after the details they said would be sent in December 2020 and again in February 2021 has never arrived. Can someone in customer support team please let me know what is happening. Thanks

[LiliyaFitbit]

Thank you for the update, @MonsieB. 

I am sorry that you are going through this situation, I understand how you are feeling and appreciate your efforts. I was able to see that our Support team have reviewed your case and provided a response recently. For more information, please check your inbox and continue working with them. I know they will be glad to help you out and provide you a solution.

Have a nice day.

[MonsieB]

A little bit late but just want to say 'A big thank you' to the Support Team who did a great job with my issue and got me up and running again. .

[LiliyaFitbit]

Thank you for your reply, @MonsieB.

I am glad to hear that our Support team helped you resolve the issue. Thank you for your time and feedback. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can find great tips and encouragement from other members.

Keep on visiting the forums!