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Ionic won't turn on and gets hot

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‎01-05-2021 02:00 - last edited on ‎01-06-2021 11:44 by

‎01-05-2021 02:00 - last edited on ‎01-06-2021 11:44 by

Hi,

 

My Ionic won't turn on. The issue occurred after it suddenly got very hot while wearing and shut down (I was not exercising or in a warm environment when this occurred).

 

Troubleshooting I've tried so far that has not had any results:

- Trying a restart (2 buttons) or a factory reset (3 buttons) 

- I've also tried plugging the charger into different devices/outlets

 

 

Moderator edit: subject for clarity 

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‎01-06-2021 11:39

‎01-06-2021 11:39

Hi @jobilates, it's nice to see you again in our Community Forums. 

 

Thanks for the details shared in your post and for already trying to solve the issue. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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