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Ionic won't turn on and gets warm when charging

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‎01-12-2021 21:27 - last edited on ‎01-13-2021 10:32 by

‎01-12-2021 21:27 - last edited on ‎01-13-2021 10:32 by

I have an ionic and the other day I went to look at the time and noticed it was off and wasn’t turning on. I tried to charge it, clean the sensors, and check the USB port and cord. Nothing wrong there. It wasn’t charging or turning on. I tried pressing the left and bottom buttons but still nothing turned on. I also tried syncing with the Fitbit app but it couldn’t sync because it couldn’t find my ionic. I noticed when I had my ionic on the charger the watch would get pretty warm but would cool off when I took it off the charger. Can someone help me here? Thanks!

 

 

Moderator edit: subject for clarity 

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‎01-13-2021 10:29

‎01-13-2021 10:29

Welcome to the Fitbit Community, @EricBL.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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