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Ionic won't turn on and hot to touch

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‎01-24-2021 18:02 - last edited on ‎01-25-2021 10:27 by

‎01-24-2021 18:02 - last edited on ‎01-25-2021 10:27 by

My ionic "buzzed" my arm and was hot.  It has an electrical smell - like it shorted out.  There is no display and it is extremely hot.  Any suggestions?

 

 

Moderator edit: subject for clarity 

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‎01-24-2021 19:08 - edited ‎01-24-2021 19:12

‎01-24-2021 19:08 - edited ‎01-24-2021 19:12

It has an electrical smell - like it shorted out.

It's dead.

Fried electronics.

Contact support and let them know. If you're out of warranty then nothing will be done unfortuntely other than a discount off another product.

 

But let support know. Ionic's over-heating has been reported before - so they need to know that there is a fundamental design flaw in the product. Low power electronics shouldn't do this. PERIOD!

 

When it has cooled down you could connect it to a charger and attempt a restart, but I'd be extremely surprised if it came back to life - and if it's shorted out it could damage your charger - so be aware!

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‎01-25-2021 10:24

In response to PaulMe

‎01-25-2021 10:24

Hi @lcsullivan @PaulMe, it's nice to see you again in our Community Forums. 

 

@lcsullivan Thanks for the details shared in your post. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

 

@PaulMe Thank you for your input. I appreciate your efforts to help other users and your feedback as it helps us to keep improving. 

 

I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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