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Ionic won’t turn on and showing a red light only

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‎05-07-2021 04:09 - last edited on ‎05-08-2021 17:42 by Fitbit Moderator

‎05-07-2021 04:09 - last edited on ‎05-08-2021 17:42 by Fitbit Moderator

After it completely died at 65% I charged it overnight and a red light stayed on the whole time. Now it won’t restart or do anything but indicate red light? Even plugging in to charge won’t turn device on. SOS

 

Moderator Edit: Clarified subject

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‎05-08-2021 17:43

‎05-08-2021 17:43

@Jbellissimo Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

 

I was able to see that you have a case with our Support team, please continue the communication with them. 

 

Hope this helps. 

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