08-28-2021 03:14
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08-28-2021 03:14
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Hi, I’m desperately searching for an answer to my problem for fear that my pebble is finally dead.
I have searched and searched online and tried everything I can find. From cleaning the contacts with an ethanol based solvent, checking the functionality of the USB outlet, restarting the device (left button + bottom right), resetting the device (all three buttons together), all this following the instructions correctly. I have nothing to show for my endeavours, the screen is black, it won’t turn on, as if it were dead. I have left it on charge overnight prior to these so I know the battery would have been charged. So please, does anybody have any advice other than using it as a skimming stone or chucking it in the bin!
Thanks.
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08-28-2021
08:01
- last edited on
02-21-2024
07:22
by
MarreFitbit
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08-28-2021
08:01
- last edited on
02-21-2024
07:22
by
MarreFitbit
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Hello @jsleem1. Nice to see you around.
I'm sorry for the experience and thank you for the detailed information. Since you've tried all possible troubleshooting steps and the issue has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected.
Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.
08-28-2021
08:01
- last edited on
02-21-2024
07:22
by
MarreFitbit
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08-28-2021
08:01
- last edited on
02-21-2024
07:22
by
MarreFitbit
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Hello @jsleem1. Nice to see you around.
I'm sorry for the experience and thank you for the detailed information. Since you've tried all possible troubleshooting steps and the issue has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected.
Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.
08-29-2021 02:52
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08-29-2021 02:52
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Thank you for the reply, I will do that right now.
All the best,
Jon

08-30-2021
10:52
- last edited on
09-02-2021
10:07
by
WilsonFitbit
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08-30-2021
10:52
- last edited on
09-02-2021
10:07
by
WilsonFitbit
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@jsleem1 It was a pleasure.
I hope you can get back on track soon.
see you around.

