Ionic won't turn on or charge after battery died.

[jgustavson]

Was out on a walk when my ionic battery died. After coming home and leaving it on the charger for 2 hours it won't turn on. The screen won't light up or display anything, even while plugged in.

[RobertJK]

Good luck, it looks like its a common issue

Moderator Edit: Formatting

[Ash66]

I could have written your message - my Ionic died half way through my walk (after charging all night) and now won’t accept charge at all.

Any response Fitbit?

[RobertJK]

They will allow you to buy a new one, seems to be all they will do to stand by their product. 

[mslandis · Accepted solution]

Similar story from me, but with a happy ending. I called support after cleaning my device contacts and charger contacts and it still not charging.  I saw where you could restart the device, but the instructions for the iconic says the back button and lower bottom butt. Note, since the ionic does not have any back buttons, what this really means is the left button and the lower right button pressed at the same time until you see the Fitbit logo. Then you should be able to recharge it. Once you connect it, it will take a minute or two before you see the icon come up and then see the percentage come up. Mine happened to be at 2%, but I did see the watch fully come on and it is now still charging and has 26% after 10 minutes or so.   good luck! Do call customer service as I was extremely shocked that once I called, someone answered right away.

[jgustavson]

Thanks! This solved it for me!

[Cathydiode]

I had same problem despite leaving on charge overnight.  After I updated software to version 70.8.0 the night before my watch stopped working, just black screen no lights at back.  My phone App said battery was full but my watch just felt hot.  Wouldn't reboot and spoke to Fitbit help who said it was out of warranty.  I'd had it 2 years six months so expensive watch that just lasts over two years.  Very disappointed.

[MatthewBailey]

Unfortuantely this has happened to me 3 times now. I've had 2 replacements from Fitbit already! A decent piece of kit but fails after a few months.

[mudpirate]

Thanks! Guess I didn’t hold the button long enough 😅 

my hubby will be super happy it’s not dead. 

[idealawyer]

I tried your suggestion but for some of us, that method does not work: The watch is completely dead.

[MatthewBailey]

Given up with Fitbit – 3rd replacement for exactly the same issue. Shame it was good bit of kit whilst it worked but just far to unreliable. I’m going to try a Garmin or similar.

Moderator Edit: Clarified subject

[lwd77]

the same thing happened to me. cleaned it and tried the buttons. completely dead. this is the 2 Fitbit in 2 years now. both of them happened just at the 13-month warranty mark. all they do instead of the warranty they give you a lousy discount code to buy another garbage product.