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Ionic won't turn on or charge

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‎09-28-2018 05:09 - last edited on ‎09-28-2018 08:25 by Fitbit Moderator

‎09-28-2018 05:09 - last edited on ‎09-28-2018 08:25 by Fitbit Moderator

It wont turn on and yes it is fully charged. I did let it sit on the charger over night. But nothing, no screen or power at all. Totally blank. This is the second time this has happened to me since buying my original Ionic in February this year. They sent me this replacement back April. For $299 it should be a lot more durable. Water resistant up to 50 meters. Water was 12 inches deep.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-28-2018 05:43

‎09-28-2018 05:43

Losing faith in this watch rapidly....starting to think mines crap also.

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‎09-28-2018 08:27

In response to D00nhamer

‎09-28-2018 08:27

Welcome to the Fitbit Community @Cas_329 and @D00nhamer! Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. Thanks for the steps you've taken in order to sort this out, nice way to go! 

 

Have you tried charging it at least 1 hour? Even if you don't get anything on the screen I'd recommend charging your tracker at least 1 hour to see if the battery icon comes up after that period of time.

 

Charging fully takes up to 2 hours. While the watch charges, you can tap the screen or press any button to check the battery level. 


User-added image

 

If after the 1-2 hours you don't get anything on the display, check if the contacts on your tracker or charging cable are not dirty. Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.

 

How do you charge your buddy? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

 

If so, plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. 

Hold the other end of the charging cable near the port on the back of the watch until attaches magnetically.

 

I'd also try restarting your Ionic once more by following these steps. 

 

Give this a shot and let me know the outcome! 

Maria | Community Moderator, Fitbit


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‎09-28-2018 09:29

In response to MarreFitbit

‎09-28-2018 09:29

Dud all that. Read another post with a similar issue. It was fully charged when it broke.I even left it on the charger all night. There is moisture in it. Snapped a pic and sent it to support already



Sent from Yahoo Mail on Android
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