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Ionic won’t turn on or charge

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‎05-29-2019 08:55

‎05-29-2019 08:55

My ionic Fitbit won’t turn on or charge. I have cleaned the charging area, changed chargers and outlets. I have helped down the three buttons for a good minute and still nothing comes on. Is their anything else I can do? Please help. 

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‎05-30-2019 15:21

‎05-30-2019 15:21

Welcome to the Community @Violet84. Thanks for the details that you've mentioned and the troubleshooting tried. 

 

I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email and they will continue assisting you. 

 

I'll be around if you need further assistance.

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