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Ionic won't turn on or charge

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‎11-17-2019 05:18 - last edited on ‎11-19-2019 04:49 by Fitbit Moderator

‎11-17-2019 05:18 - last edited on ‎11-19-2019 04:49 by Fitbit Moderator

My Fitbit ionic started to vibrate alot like the main shortcut button was being pressed. Naturally the battery died within a day and now it won't charge or turn on. All of this started after installing the latest update. Any ideas on how to get it working again? It is only 6 months ish old.

 

Moderator edit: Updated subject for clarity 

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‎11-19-2019 04:59 - edited ‎11-19-2019 04:59

‎11-19-2019 04:59 - edited ‎11-19-2019 04:59

@Santostfm A warm welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry for the delayed reply. In this case, I have shared your post with our Support team and they mentioned you already have a case with them. Please continue the communication through email. 

 

I'll be around if you need further assistance. 

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