Ionic won’t turn on or restart

[Eitel]

Dropped ionic on the floor, about three feet.   Screen turned off but light sensor on ack ran for a bit.   Then turned off after a few minutes.  Won’t  turn back on even when plugged in to charger.   Cleaned contacts on ionic and charger.  Still won’t work. Hard restart of holding down left and bottom right button won’t work either.   Not sure what to do.  

Moderator edit: subject for clarity 

[PaulMe · Accepted solution]

Hard restart of holding down left and bottom right button won’t work either.   Not sure what to do.  

What you're doing is a restart. As this is not working - you probably need to try a hard (factory) reset.

Whilst connected to the charger (try another as well) hold all 3 buttons in. If the Fitbit logo appears - immediately release the bottom right button, holding the other two in until the Ionic vibrates - then release the other two.

You will have to set up the ionic in the phone and app as if it were new. 

If this also doesn't work, then you may have a hardware issue due to the drop. You can keep trying, but the device may be dead?

[Eitel]

Tried doing that but still it working. Any other potential solutions? Thanks.

Sent from my iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community, @Eitel. It's nice to see you around, @PaulMe.

@PaulMe Thank you for your efforts to help. 

@Eitel Thank you for providing the details of the issue with your watch and your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Eitel]

I’ve tried plugging the charger into the Ionic and then pressing all three buttons.  I’ve tried that several times but still have not had any success.  Unsure what more I can do.   

[Eitel]

I think it might’ve died unfortunately.   I’ve tried charging it and doing a hard reset many times over the past week.  No success.   Too bad.  I liked the watch since I got it about two years ago.  

[LiliyaFitbit]

Thank you for your reply, @Eitel.

I am sorry to hear the issue persists. I appreciate your efforts and the additional details. I've sent this information to our Support team and they will continue assisting you. Please keep an eye on your inbox. 

I'll be around if you have any questions.