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Ionic won't turn on or take a charge

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‎06-13-2021 08:13 - last edited on ‎06-14-2021 07:18 by Fitbit Moderator

‎06-13-2021 08:13 - last edited on ‎06-14-2021 07:18 by Fitbit Moderator

Hi all, 

Friday night was the last time I seen my ionic working. Battery was low, down to 13% so I charged it it 100 % and went to bed woke up Saturday morning and just have blank screen. Done everything that was on all the forums , hard reset, cleaning ports, charger and hard button reset and still nothing.. I have charged it all day hoping to get it to turn on and it's still not responding. Any help, I feel lost without it 

 

 

Moderator edit: updated subject for clarity

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‎06-14-2021 07:18 - last edited on ‎02-11-2025 07:05 by Fitbit Moderator

‎06-14-2021 07:18 - last edited on ‎02-11-2025 07:05 by Fitbit Moderator

@mike_bwfc It's great to see you in our Fitbit Community. Regarding the screen and charging issues that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since your Ionic is still unable to get back to life, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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