Ionic won't turn on

[marmot84]

I was doing a longer swim yesterday and my Ionic quit right in the middle of my intervals.  

I was doing 12x100 yrds with short rests and really wanted my times.  Anyway the Ionic seems to have totally failed.  I may have been low on charge but I don't think so.

Any ideas.  Right now it won't even turn on.  Fortunately, I have an extended warrant but this leads me to question the robustness of this smart watch.

Moderator edit: Subject for clarity 

[HeydyF · Accepted solution]

Hey @marmot84, let me give you a warm welcome to the Fitbit forums! I'm sorry to hear about the weird behavior of your Fitbit Ionic. If it won't turn on, I suggest you to try to restart it by following these instructions: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If it responds after that, please fully charge it. 

f the issue persists, let me know and I will continue assisting you. 🙂

[marmot84]

Yes - mine appears to be totally dead. I made the reply about how to turn
it back on OK because I knew there there was nothing more that the forum
could do for mine.

Fortunately, mine is still under BestBuy's extended insurance  so I'm just
going to replace it with a Garmin Fenix series ... more expensive but they
seem to be higher end and more in line with what I'm looking for as a "more
than everyday fitness" athlete.

Hope you can resolve yours!

Jim

[marmot84]

So that is basically the deal with mine too.  I guess - if you have one and want to keep it then don't swim with it!

I'm under extended insurance from Best Buy so I'm just going to replace mine with a Garmin Fenix ... more money but more inline with my needs a more serious athlete.