09-28-2017 12:38 - edited 09-28-2017 12:39
09-28-2017 12:38 - edited 09-28-2017 12:39
So I plugged it in and charged it, when I came back it was turned on. I couldn't get the thing to connect to the app so I followed the advice to restart but it never turned back on. I've held the proper buttons for 10 seconds, tried plugging it back in and nothing. Any advice?
10-29-2017 12:02
10-29-2017 12:02
Mine is on but not recording steps, heart rate, or floors climbed!!
11-03-2017 20:44
11-03-2017 20:44
Hi, I"m having similar issues to Gillri. I've had the flashing 0% and even with the charger plugged in for the past 4 hours the battery appears to be completely dead. I've tried holding all three buttons for 10, 20 and 30 seconds, the top right and left, the bottom right and left, just the left and just the top or bottom right.
I'll try a 4th charger overnight - hopefully that helps otherwise I'll have to return this.
11-04-2017 04:02
11-04-2017 04:02
11-21-2017 07:27
11-21-2017 07:27
Well, this issue has hit me as well now.
Nothing suggested in this topic seems to fix it for me, so ill return it.
Such expensive hardware, such bad software and stability.
Really sad tbh.
11-28-2017 07:13
11-28-2017 07:13
Same problem here!
11-29-2017 12:11
11-29-2017 12:11
Hello, not a good sign. Mine came back after recharging, but a few weeks later display stopped working and eventually I had to get replacement (working fine, but early days...)
11-30-2017 13:27
11-30-2017 13:27
12-01-2017 09:26
12-01-2017 09:26
How ridiculous at $300 I have a piece of junk on my hands that just stopped working, I went through all the suggested reset interventions! No response fron this piece of rubbish!
I should have gone with the Apple Watch. With all the hype and money Fitbit spent advertising, the focus should have been to create a quality user experience. Now I have to spend my valuable time navigating this crap!
Fitbit is obviously not ready for prime time, at $300 for this “product”, I use term loosely, excuses are not acceptable. This is infuriating! It’s a simple watch! No fantastic radical change, just meager incremental gains over the blaze!
Why would anyone want to use such a mediocre product in the process healthcare delivery ? The Apple Watch has never experienced these kinds of failures!
Dr L. Rogers, M.D.
12-06-2017 10:05
12-06-2017 10:05
Mines just done the same. Firmware upgrade last night and its dead this morning. Nada. Not responsive to a hard reset. Gutted.
12-06-2017 10:31
12-06-2017 10:31
12-06-2017 11:18 - edited 12-10-2017 00:32
12-06-2017 11:18 - edited 12-10-2017 00:32
That sucks. I won mine in a spot prize at an event, so cant return....not out of pocket either, but the sad thing is I gave my perfectly good Surge away to a needy person. The Ionic has been plagued with issues since I've had it .... stops tracking mid run/walk/hike, notifications crash it....screen wont turn on. Ive done countless factory resets. Won't be doing any more. Going to go buy a Garmin or something more reliable.
>> Update: Fitbit are replacing for me - all is not lost. Fingers crossed the new one isn't as buggy. I really do like the Ionic, so looking forward to the new one arriving!
Good Luck with Best Buy 🙂
12-11-2017 18:56
12-11-2017 18:56
I charged my New Ionic tried to replace Charge2
but keeps looping back to Start.
this doesn’t have Toggle like other models
12-11-2017 22:36
12-11-2017 22:36
same problem here too
12-12-2017 00:14
12-12-2017 00:14
12-20-2017 07:17
12-20-2017 07:17
I had the exact same thing happen to me -- I let the battery run out, and when I finally came back to it (it had been a little while, I took a...break...from working out, oops), I plugged it in, nothing, hit the left button and the 0% came on, hit it again, same thing happened, but it wasn't starting to charge, hit it again, nothing. Tried the left/right button while it was plugged in, didn't work. Started to panic (but also remembered that every time I've had an issue with any of the multiple Fitbits I've had over the years, their customer service takes care of it QUICKLY, painlessly and easily). Then I unplugged it and did the same -- left button, lower right button for a good 10 seconds. Logo appeared and now it's charging and I'm praying it works fully after this!
12-25-2017 19:04
12-25-2017 19:04
Hey, I just got my Ionic for Christmas. I have no idea what I'm doing. I had a reg Fitbit yrs ago, did polar and Garmin wearables but now I wanted an upgrade to the Ionic. I think I have got it synced but all I see is the Fitbit logo on screen. Can't see time or anything else..... Have pressed the side buttons multiple times. Is there anywhere to check what the buttons mean and which turns it on/off etc???? Please help me, I'll appreciate it tremendously......
12-25-2017 23:31
12-25-2017 23:31
Hello, on the website you wil find most of the descriptions. Left and bottom right means re-start, all three pressed for 10 sec or so, factory re-start (you will need to set-up the watch again). I eventually got replacement and now everything works fine.
01-07-2018 19:00
01-07-2018 19:00
The same thing just happened to me and I only had mine less than or about a month! Any ideas on how to fix it?
03-06-2018 17:42
03-06-2018 17:42
Best suggestion ever. I've been a fitbit fan since they started and an early adapter when a new one comes out - loved ionic at first but died on me. So, I tried re-setting a million times and until I saw this suggestion. It finally resurrected from the dead. Thanks @N8teGee!!!
@N8teGeewrote:
@Hassi wrote:Hello, I seem to have the same problem. New Iconic worked fine for 12 hours, then sync issue and now the device is dead. Restart left and bottom button does not work.
I saw someone mention plugging the Ionic into the charger and socket and then performing the left and bottom button sequence. They said this fixed their dead device. Worth trying if you haven't already done so.
03-08-2018 12:51
03-08-2018 12:51
No problem @Bobbielicious, glad you got it working!