Ionic won't turn on

[Miamorswife]

My battery was low last night. I put it on the charger before I went to bed  this morning, it wouldn't even turn on. I have tried several different USB ports to charge it, all work on other devices. I cant even get it to restart  I have had it let than a year  

Moderator edit: updated subject for clarity

[NellyG]

Clean the contacts on  the Ionic and charger using  an alcohol wipe and restart it several times. Put it on charge and leave it for a couple of hours. If it doesnt come on repeat all that again. If still not working try a Factory reset. If that dpesnt get it working you will need to contact Support (link in my signature)

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[EdsonFitbit]

Hi @Miamorswife @NellyG, it's great to see you in the Fitbit Community.

@Miamorswife Thanks for the time you have spent to resolve the difficulties you experienced with your Fitbit Ionic. Please let us know if you have resolved the problem after following @NellyG's steps. If you need further assistance please let us know. We will be happy to help.

@NellyG Thanks for your assistance.

Keep on stepping.