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Ionic won't turn on

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‎10-04-2020 16:25 - last edited on ‎10-05-2020 19:37 by Fitbit Moderator

‎10-04-2020 16:25 - last edited on ‎10-05-2020 19:37 by Fitbit Moderator

My Ionic suddenly died on Friday. It’s happened before so I perused all the threads about cleaning (yes I got in all the nooks and used rubbing alcohol) as well as the different buttons to press down to force reset from other forum threads. The device never lit up again and it’s Sunday night. I’ve left it plugged in to various outlets around the house that’s charging my other devices just fine. What else am I supposed to do?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-05-2020 19:37

‎10-05-2020 19:37

Hi @Soli24, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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0 Votes

‎10-05-2020 20:28

In response to RicardoFitbit

‎10-05-2020 20:28

Hi there - it’s completely unresponsive. I’ve already read that page. Thanks

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