Ionic won't turn on

[ZeeBee81]

Aug '18 I got my first Ionic. Three month later it was unresponsive and wouldn't charge. Argos (uk) replaced it with a new one in Nov '18

Fast forward to Oct '20 and it's happened again, unresponsive and will not charge 😏

It's still under its 2year warranty. Do I go back to argos or dobi go through Fitbit? 

I'm really disappointed. I've been a fitbit user for many years and after buying what I believed to be the more superior model I'm annoyed that its failed me twice now 😭

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ZeeBee81, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[ZeeBee81]

Thank you @RicardoFitbit 

Fitbit have sent me a new fitbit charger but it's still non responsive and not charging so it seems I will have to get in touch with fitbit again 😭