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Ionic won’t turn on

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‎11-26-2020 12:58

‎11-26-2020 12:58

Hello

my ionic was working this morning during my workout and has gone dark.  I can’t restart, I’ve plugged it in and it’s doing nothing but hearing up.  There is a faint blue ring around the watch face edges also, that’s new.  I can’t seem to find any customer service to talk to except over Twitter which I’m not on.  Help please!!!

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‎11-27-2020 16:45 - last edited on ‎12-06-2025 07:33 by Fitbit Moderator

‎11-27-2020 16:45 - last edited on ‎12-06-2025 07:33 by Fitbit Moderator

@Smcmartin A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried. 

I'll be happy to help. Since you've tried restarting it but without success, I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist.  

Additionally you could contact our team through another channels, check this page. 

Have a great weekend. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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