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Ionic won't turn on

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‎01-05-2021 07:26 - last edited on ‎01-11-2021 12:44 by Fitbit Moderator

‎01-05-2021 07:26 - last edited on ‎01-11-2021 12:44 by Fitbit Moderator

A couple weeks ago, my Ionic started keeping slow time. I kept syncing it and it would correct, but the next day I would notice the same problem. I tried all of the suggestions that I found on here. I did a Shutdown in the settings, but the problem persisted. I did a factory reset, but the problem persisted. When I got home tonight, I realized that it said I was at 35% battery, although I charged it yesterday. I put it on the charger and came back and it is completely shut down and won't turn back on. I have followed all of the different methods of turning it back on. I have cleaned the fitbit and the charger. I have plugged it into different outlets and my computer, but it won't respond at all. I have taken excellent care of this device and am just devastated that it isn't working. I don't have any other ideas. I have read everything I could on here, on other websites, and watched lots of videos for help, but nothing is working. Please help me. Thank you. 

 

Moderator Edit: Clarified subject

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‎01-11-2021 12:45

‎01-11-2021 12:45

Hi @Theatrek, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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