Ionic won't turn on

[JamesA0729]

My ionic won't do anything.  It synced at 1124 pm.  After that nothing.  I tried all the resets.  I have had it on the charger.  Just a black screen.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @JamesA0729, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[JamesA0729]

The device is completely unresponsive.

[RicardoFitbit]

Your reply is appreciated @JamesA0729.

I’m sorry to know that your Ionic is completely unresponsive and that you're still experiencing difficulties with it. That being said, I recommend you to try the below steps to factory reset your Ionic and let me know how it goes:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[JamesA0729]

This did not work.  The device is totally unresponsive.  When I hold buttons nothing happens.  It is like a paperweight.

[RicardoFitbit]

@JamesA0729 Your update is appreciated. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

[JamesA0729]

When I look for the the chat it says it is following a different trail.  Am I missing something??

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[RicardoFitbit]

@JamesA0729 Seems odd that you're unable to contact our Customer Support team via chat, can you please let me know how many times you received the error message described in your post? You can also try to reach them out using a different web browser, don't hesitate to contact me back if the same issue occurs so I can further investigate.

@Odyssey13 Thanks for the helpful information that was shared in your post.

I'll be around.