Ionic won't update its firmware

[TonyaMarie72]

So I bought a Ionic from a friend and after setting it up it keeps trying to update, but fails. I have tried all of the recommendations - restarting my phone and watch, resynching the watch to my phone's bluetooth, trying it from my dashboard on the website. What gives? Did I buy a lemon? Can this be fixed?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @TonyaMarie72, it's great to see you in our Fitbit Community. Regarding the firmware update issue that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid any confusion on my end, let me know if you restarted your device as described in this help article. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Finally, run the update again and see if the issue gets fixed.

Keep me posted on the outcome.

[TonyaMarie72]

Yes, I did that. Now I can't even install a watch face. It keeps flashing Unable to Install Install failed please try again later over and over. 

[JuanJoFitbit]

Hi @TonyaMarie72, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.