Ionic won't work anymore - Feedback about my experience

[TNT1426]

My 1st ionic lasted 4 months, 2nd ionic lasted 16 months...and just zapped off yesterday, after buying new $40 straps 1 week ago. Went  through 3 HRs in less than 1.5 years...a few years back. These things don’t last.

my wife's HR from 3 years ago still works only because she’s worn it 3 times ever. What keeps happening is we all keep spending good money on a faulty product...then get sucked in on a good discount. I have spent around $600 on fitbits over the last 5 years...Now that would be a nice $600 watch! !!...Probably would come with lifetime warranty too. Think I’ll move on to better products.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @TNT1426, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.