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Ionic wont charge and frozen

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‎01-20-2019 06:22

‎01-20-2019 06:22

My fit bit had died so i went to put it on charge. First it wouldnt charge then the fitbit logo would continue to flash. Now im stuck with a blank blueish screen where im unable to do anything.

 

I have tried all button restarts and nothing works.

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5 REPLIES 5

‎01-20-2019 07:01

‎01-20-2019 07:01

@Tyglover wrote:

My fit bit had died so i went to put it on charge. First it wouldnt charge then the fitbit logo would continue to flash. Now im stuck with a blank blueish screen where im unable to do anything.

 

I have tried all button restarts and nothing works.

Sounds serious.  Contact Tech Support and see if they can get your device to work.  If not they will normally replace it if still under warranty.  Many have reported this especially when the device freezes up like that.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-20-2019 17:07

In response to Whistler888

‎01-20-2019 17:07

Hey can i please have the contact details by any chance?
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‎01-20-2019 17:24

In response to Tyglover

‎01-20-2019 17:24

@Tyglover wrote:
Hey can i please have the contact details by any chance?

Number is in my sig -> but try this as well.

 

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer
0 Votes

‎01-24-2019 17:59

In response to Whistler888

‎01-24-2019 17:59

The number is an invailid number and i am unable to contact them?
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‎01-24-2019 20:15

In response to Tyglover

‎01-24-2019 20:15

I had the same problem with my fitbit ionic. I wrote to Fitbit Customer Support and they replaced my Fitbit. It is on the way to me. I am curious if everything will be OK  

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