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Ionic wont charge or turn on

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‎04-19-2020 14:57 - last edited on ‎04-22-2020 06:58 by Fitbit Moderator

‎04-19-2020 14:57 - last edited on ‎04-22-2020 06:58 by Fitbit Moderator

This is my 3rd fitbit that is behaving in this way. After a while completly dies and the troubleshooting suggested is useless. I ownen 1 charger and two ionics. Not to mentioned I give 2 other watches as gifts that have had the same fate: simply died after a while. The only reason I kept buying Fitbit is because of my friend that were Fitbit. I guess is time to make friends that wear apple watches? 

 

Moderator edit: Updated subject for clarity 

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‎04-22-2020 06:58

‎04-22-2020 06:58

@Greuceanu Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate that you mentioned you've had other Fitbit Ionics before. Thanks for the troubleshooting tried prior to posting. 

 

Before creating a case with our Support team, I would like you to confirm you restarted it  following the steps mentioned on this article. Since you mentioned it's not charging, please confirm you tried this troubleshooting. 

 

Keep me posted. 

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