Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic wont charge, turn on, or hard restart...

Replies are disabled for this topic. Start a new one or visit our Help Center.

my ionic died this morning, i plugged it in and nothing happens no battery indicator, etc. i took it into work and plugged into my laptop, then the wall charger, then the car charger, nothing still. i tried performing a soft reset (left and bottom right bottom for 20s) no luck, tried performing a hard reset (all 3 buttons 20-30s) no response. for awhile every once in a while the logo would flash for a split second, i haven't noticed that happening the last couple hours. i chatted with fitbit "support" and explained this and that i thought it was a software/firmware related issue and got the usual disappointing line about getting a 35% off discount on another fitbit (why would i continue to buy products that dont work?). 

 

so here's the deal prior to giving up on Fitbit and going to a apple watch, does anyone have any other things i can try to fix this thing? im honestly amazed that fitbit still hasn't come up with a fix for these ionic's being their flagship watch.

Best Answer
5 REPLIES 5

On 2 nd watch in 2 months and can’t get it changing at all. Tried everything get very frustrated 

Best Answer
0 Votes

As silly as this seems, it worked for me- clean the charging contacts on the back of the watch. Use a small knife or flathead screwdriver and gently scrape. I then put the charging cable back on, and it started charging again. 

Best Answer
0 Votes

Mine was working fine until 11 PM last night when it just went to blinking the Fitbit logo. I've tried all the restart directions but it doesn't do anything. 

Best Answer

Thanks for the advice I should have mentioned that I tried this as well on both the device and charger but thanks for the input 

Best Answer

Mine has also shut down today and will not come back on. 

I have reported to fitbit support services 

Best Answer