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Ionic wont sync with phone app

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‎01-19-2018 05:00

‎01-19-2018 05:00

Hello - My Ionic won't auto or manual sync with my phone app.  I've restarted my phone, uninstalled and reinstalled the app, verified my Bluetooth is connected etc.  Please help.  Thanks. Patty 

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‎01-23-2018 07:25

‎01-23-2018 07:25

@Patty22 I hope you're doing well! Thanks for trying those workarounds. Are you still experiencing this? 

 

There are a couple more things you can try:

 

  • Update the Fitbit App for Android to its latest version (version 2.65 released yesterday).
  • Restart your Ionic.
  • Reset Bluetooth (turn it off, wait 10 seconds, turn it back in).
  • Log out from the Fitbit App, reboot your phone, log back in to the app.

This should help you out if you encounter this situation.

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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