help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic wont sync with phone app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2018 05:00

‎01-19-2018 05:00

Hello - My Ionic won't auto or manual sync with my phone app.  I've restarted my phone, uninstalled and reinstalled the app, verified my Bluetooth is connected etc.  Please help.  Thanks. Patty 

Best Answer
0 Votes
1 REPLY 1

‎01-23-2018 07:25 - last edited yesterday by Fitbit Moderator

‎01-23-2018 07:25 - last edited yesterday by Fitbit Moderator

@Patty22 I hope you're doing well! Thanks for trying those workarounds. Are you still experiencing this? 

There are a couple more things you can try:

  • Update the Fitbit App for Android to its latest version (version 2.65 released yesterday).
  • Restart your Ionic.
  • Reset Bluetooth (turn it off, wait 10 seconds, turn it back in).
  • Log out from the Fitbit App, reboot your phone, log back in to the app.

This should help you out if you encounter this situation.

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes