Ionic wont track steps, heart rate, floors or calories

[Ruppert91]

Updated to the new OS several days ago. As soon as it updated, my Fitbit stopped tracking everything. I already restarted it several times, still no change. It is able to synch to the App, and the clock face/time works, but it will not track anything. Please help!!!!

[SilviaFitbit]

@Ruppert91 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting and for letting me know that you started experiencing this after installing the latest firmware version.

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[KiraBesa]

I've got exactly the same problem. I deleted app, reloaded my watch, disconnected/connected again and same issue. Please help!)

[d0nnythed0n]

The same thing happened to me. I factory reset my ionic but it made my difference. I've had a ticket open with fitbit support for just over a month now. Today they have finally agreed to replace  it. Hope your issue is dealt with more speedily than mine was!

[SilviaFitbit]

@KiraBesa @d0nnythed0n Welcome to the Fitbit Community. Thanks for getting in touch about this. 

@KiraBesa I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@d0nnythed0n Thank you for sharing your experience with our Support team. Your feedback is appreciated, due to recent events affecting our operations, they may take a bit longer to get back to users. 

Thanks for your understanding. I'll be around if you have any additional questions!