Ionic wont turn on after factory reset

[AnishMS]

I factory reset my watch and when I was trying to turn it on to get to the setup screen it wouodnt turn on. I plugged it in charge but even when I did that it wouldn't turn on. Please tell me on what to do.

Moderator edit: Subject for clarity and format 

[RicardoFitbit]

Hello @AnishMS welcome to the forums! I'm here to help you with your concern.

Seems odd that your device is not responding after performing a factory reset. First, can you please let me know why did you performed a factory reset procedure on your device? I'd like to suggest you to try the steps from our help article: Why isn't my battery charging on my Fitbit device? and then restart your device. 

Let me know how it goes, please keep me posted. 

[AnishMS]

I went from the home screen to settings, about, and then I pressed factory reset. Then it said it would take a few minutes to reset and after that the screen went black and never turned back on.

[AnishMS]

I also changed the charger the outlets and cleaned the prongs but it is not turning on no matter what I do 

[kegbuna]

might need to replace, see https://community.fitbit.com/t5/Ionic/Ionic-Black-Screen-and-Will-Not-Start-Up/td-p/3287769/page/4

[RicardoFitbit]

Hello again! It's nice to see you again participating in our Community Forums @kegbuna. Also, thanks for your reply @AnishMS. My apologies for the delay in responding. 

@AnishMS Thanks for troubleshooting this situation with me, your patience and efforts are appreciated. I'd like to let you know that our Support team informed me that they already provided you with assistance regarding your Ionic device, therefore, I recommend you to get back in touch with them if you have any additional questions regarding their resolution. 

@kegbuna Thanks for your post and suggestion. Let me know if you have any additional questions and I'll be more than glad to help you out with them.

I'll be here if anything else is needed. 

[Slick01]

I did a factory reset on my fitbit ionic,afterwards the screen went black and would not turn on I tried everything for 2 days Nothing,I was told warranty was over seems to me everyone is having the same problem,I never abused  my ionic or even put it near water,I own 5 fitbit watches so I think in good conscious the company should replace not only my watch but everyone who is having the same problem

[RicardoFitbit]

Hi @Slick01, it's nice to see you again posting in the Community Forums!

Thank you for taking the time to share your thoughts and personal experience with the inconvenience you experienced with your Ionic device, I totally understand how frustrating this specific situation can be for you. Since you already contacted our Customer Support team about this and they provided you with information, I recommend you to contact them back if you have any additional questions about the outcome of your case. Also, for a better understanding of their conclusion, please check our warranty policies here.

Don't hesitate to ask me any additional questions you may have, I'll be around.