Ionic wont work, help

[IngunnBP]

Hi!

How long does it take before fitbit answers to mail? It has been a week and the whole situation is awful.

The problem is that it does not sync unless I shut it down, something I can not do every time. At the same time it has frozen. All measures have been taken.

The problem is that it does not sync unless I shut it down, something I can not do every time. At the same time it has frozen. All measures have been taken.

[WendyB]

Really need more information

Is the phone you are trying to sync to on the supported list?

https://www.fitbit.com/devices

If its not then it will need be set up on computer until it is

To download software or App
https://www.fitbit.com/start

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

If you have trouble  see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

[IngunnBP]

I set it up with my samsung galaxy s7, and i have done every singel troubelshotting or something. 

[DramaQueenDiva]

My guess is that you were syncing at a peak time when the servers are busy.  I did check the Galaxy S7 on the Supported Devices list, provided by @WendyB and it appears to be there, so I doubt it has anything to do with the phone.

[IngunnBP]

I have tried with samsung s9, iphone 6 and 7, and it still wont sync.. 

[DramaQueenDiva]

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@IngunnBP wrote:

I have tried with samsung s9, iphone 6 and 7, and it still wont sync.. 

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Try syncing at a different time. The device that you use to sync shouldn't make a difference, but the time you sync can.

[IngunnBP]

I have tried to do that in weeks now